TENANT FAQS
What is PayRentChex.com?
Our service allows you to pay your rent and other related fees electronically, 24 hours a day 7 days a week over the Internet. All payments are directly deposited into your Property Managers bank account and are recorded in your easy to use online portal.
What is an Electronic E-Check?
An E-Check (electronic check) is simply a digital version of a standard paper check that allows you to pay your rent online and have the money withdrawn from a checking account. An E-Check is processed through the Federal Reserve Bank's Automatic Clearing House (ACH) Network, the same system commonly used for such services as online bill pay and direct deposit payroll. E-Checks have proven to be a viable, faster, secure and more cost effective alternative to paper check processing.
Are E-Checks Secured?
All in all, E-Check transactions are far safer than writing paper checks. When you pay by paper check, you make it possible for anyone who happens to see your check to obtain your sensitive information. Often, paper checks pass through many hands on their way to the bank. ACH transactions are encrypted for transmission, decreasing the risk of unlawful interception.
What is Auto-Pay?
Automatic Payments (Auto-Pay) will automatically debit your designated bank account on a specific day every month. When the Auto-Pay date is approaching you receive an email reminder and an email confirmation after the rent is received. When your account is set to Auto-Pay you no longer have to log in to your account each month to make timely rent payments, which will avoid late payment penalties. With PayRentChex you are in control of turning Auto-Pay on or off.
Do I need to download and install a program on my computer?
Being an online service, PayRentChex.com doesn't require any download or installation. Residents simply go to PayRentChex.com and sign in. If you do not have access to a computer or the internet, your manager is still able to utilize the PayRentChex system and set you up for Auto-Pay.
Is my data completely secure?
Yes. At PayRentChex, we know how important your data is, which is why we employ some of the most advanced technology for Internet security available today. When you access your data, sensitive information is encrypted via the Industry-standard Secure Socket Layer (SSL). In addition, your data is stored in a secured environment featuring keycard protocols, biometric scanning protocols and round-the-clock interior and exterior surveillance monitor access to our data center. For more information, please refer to our security statement.
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